Average Score (230 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

230 Ratings

4.7 Average

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  • William M.04-05-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    They helped me on pricing. Fast getting the brakes done.

  • Lucas S.04-05-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Overall great, friendly, helpful, customer service and no shenanigans

  • Sandy C.04-03-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Great customer service

  • Cathryn B.04-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Staff here are always great, communicative with the status of things and professional. I have stayed with VW because of their excellent customer service!

  • Alexandra K.04-03-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    It's a nice clean place. I had so.ething on my seat and told the man as I was embarrassed and he was able to get it vacuumed and did not judge me or make me feel bad. I enjoy the coffee machine and atmosphere to sit and read my book during my appointment. I joke about coming back to read, even if I don't have an appointment. Really nice people working and wonderful customer service! They are kind to answer questions.

  • Ian W.03-31-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    Friendly staff

  • Jeannie G.03-31-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Patrick R.03-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Judy L.03-28-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

  • Todd L.03-26-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    Patrick is a great sales manager. He made us feel like we were going to get what we wanted. After some work, and he did exactly that. My wife and I are two very satisfied guests of VW.