Average Score (217 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

217 Ratings

4.7 Average

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  • Keirk T.10-04-2025

    TYPE:SalesMODEL:TaosYEAR:2025

  • Mary S.09-29-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    I had an oil change and tire rotation Thursday afternoon, September 25. The next morning as I was leaving my garage, the tire light went on. I went back to Volkswagen and Mike, the service manager himself, immediately rechecked the tires. All is well. Amazing service @

  • James D.09-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Service performed as promised. Communication was great. Everyone very welcoming.

  • Phillip P.09-27-2025

    TYPE:SalesMODEL:Jetta GLIYEAR:2025

    I am an old man who has owned many cars in my time. I am sure I've been taken advantage of on many of those purchases. I've owned many different brands of cars in my life, but one thing was the same about all of them. When I picked up my new car, it was always clean and shiny, until this last purchase. Did you ever hear of the expression "Here's the keys I don't know you "? That's how it seemed. Phillip Przebieda P.S. The salesman I dealt with, Brian, was nice. I have no beef with him.

  • Frank P.09-26-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2018

    Detailed explanation of my 80,000 mile service and what exactly was needed now and what could be postponed.

  • Gabriel N.09-24-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Service provided on time, in a friendly fashion and high quality

  • Jordan B.09-22-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Brock was very knowledgeable and helpful. They were not too pushy and let me make my own decisions

  • Diane K.09-21-2025

    TYPE:ServiceMODEL:TaosYEAR:2025

  • Walter A.09-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Alexandra K.09-18-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    I like to come in for my appointment, grab a cup of coffee and sit and read my book peacefully. No one bothers me... just a peaceful time! The service people are very kind and courteous. I joke with them that I'd like to come read my book peacefully there even when I don't have an appointment. This is one of the reasons I keep purchasing VW, as I like the service!

See What Your Palatine, IL Neighbors Say About Our Award-Winning Service

At Volkswagen of Palatine, our reputation is built on the shared experiences of our satisfied customers. 

We believe that transparency is the cornerstone of a trustworthy dealership, which is why we proudly showcase our comprehensive customer feedback for all to see. With an unwavering commitment to Expertise, Experience, and Trustworthiness, we provide a platform for our clients to share their honest journeys, whether they are purchasing a new Volkswagen Atlas or visiting us for a routine oil change and maintenance. These authentic reviews reflect our dedication to providing a "people-first" experience that consistently prioritizes your needs over any sales quota, ensuring your complete satisfaction with every visit.

Reading through our latest testimonials, you will notice a recurring theme of professionalism, technical expertise, and a no-pressure environment. We understand that buying a vehicle is a significant financial decision, and we leverage these real-world insights to continuously refine our processes. Whether you are a first-time buyer or a lifelong Volkswagen enthusiast, our reviews offer a glimpse into the high standards we maintain across every department. If you are ready to find your next vehicle, we invite you to browse new Volkswagen inventory for sale in Palatine, IL, and see the quality our customers rave about.

Dedicated to Excellence in Sales and Service

Our sales team in Palatine, IL, is celebrated for making the car-buying journey seamless and enjoyable. We provide modern tools to empower your decision-making from the comfort of your home. To begin your journey, you can apply for financing online to receive personalized loan or lease options that fit your budget. By securing pre-approval, you can shop with confidence, knowing exactly what to expect when you arrive at our Palatine showroom.

The praise doesn't stop at the point of sale. Our state-of-the-art service center at Volkswagen of Palatine is staffed by factory-trained technicians who treat every vehicle with the precision it deserves. Our customers frequently highlight our efficient turnaround times and clear communication regarding maintenance needs. To experience this top-tier care for yourself, you can easily schedule service online for everything from brake inspections to transmission repairs. We use only genuine OEM parts to ensure your Volkswagen car or SUV continues to perform at its peak.

Join the Volkswagen of Palatine Family

We are more than just a dealership; we are a part of the local community. We encourage you to value your trade to see how much your current vehicle can contribute toward a new or certified pre-owned vehicle. Our trade-in process is designed to be fair and transparent, mirroring the honesty found in our customer reviews.

We invite you to visit us today at 1951 N. Rand Road in Palatine, Illinois, just a short drive from Arlington Heights and Chicago, IL, to personally experience the "Better Way" to buy, finance, and service a new or used vehicle. Whether your heart is set on a fuel-efficient Volkswagen Jetta or a versatile Volkswagen Tiguan SUV, our dedicated team at Volkswagen of Palatine is ready to provide the five-star service and exceptional value you truly deserve. Come see why we consistently remain a top-rated destination for satisfied Volkswagen drivers from across the entire area.