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Volkswagen of Palatine

I purchased used vehicle from there and i am very happy with the choice and the condition of the vehicle. Jack R. was very professional and helpful and the manager and financial person too! I will definitely go there again !

New ownership seems to be way better if you want a fair good deal see Brian schlottman he will hook you up. We were just scoping out the possibility of moving to a Jetta once the lease was up on our Sentra my Tiguan was in for service so killing time we did some inquiring. By the way the service department has always been great too I’ve never had my car served anywhere else again prices are fair and in line with everywhere else prices are even on the website when you book online. Anyways a bit of working some number and a deal was struck brain was easy to work with no BS no usual snaky car sales games. I will be returning in a few years when it’s time to trade my Tiguan I’ll be seeking brain hopefully another easy fair deal can be made again.

John Paul is the man to see in service. Not only does he have great soft skills and brings a smile to your face but is super honest and is there to help you out. Their service department is also very laid back and its not stressful at all. The biggest plus is that I was able to get my car serviced even though I was late in normal service hours. I scheduled my service time at 5pm on a Tuesday which for this dealership is a tight squeeze in time. As I was leaving work headed there, John gave me a call and told me that today may not work as there may not be a tech to work on the vehicle. I was ok with setting another appointment as the issue I had was minor. Then John asked if I was on my way and I said that I was about 25 min away and he said, "Do you know what, I am sure we can get you in today. I will see you at 5pm." I am sure the other service advisors are just as qualified but im telling you from experience. I have started with John Paul and now im sticking with him. Thank you John!

Caesar Martinez was the BEST. We all had a great experience with him buying my car. From start to finish, he was kind, informative, helpful, and welcoming. I would highly recommend this place just because of him—if you go, make sure you find Caesar!! Thank you thank you!! Love my new car!!

I came in a 8:45 am and expexted a long wait for an oil/transmission lube/flush and point check inspection. I was out in and hour or so. Used wifi to get work done while there. Great experience and the Service Rep John Paul was very congenial/helpful.

The saler is very nice. He always tells custmers what they need, and never hides prices or tricks custmers.They are very patient, answers questions flexibly.

After 5 PM one Friday evening, my Passat battery died (it was its time). Got AAA to come give me a start and troubleshoot. Called Autobarn to see if they could take care of it right away... and... they could. They squeezed me into the last hour of their day and provided a 5 year battery at a cost I thought was right. Thanks.

5 stars for the service, knowledge, and price! We are returning customers and the reason for that is the experience we get! We love our new car! Thank you!

John Paul is a pleasure to work with. Very friendly and polite. His knowledge and care are unsurpassed. I would recommend working with him. Great place for service.

Thank you to Ray for going above and beyond in helping me to understand my service options. He followed up with texts to let me know when the car was ready, and even offered me a ride to the facility. Greatly Appreciated, And a special shout-out to John-Paul as well for assisting me the previous day. Thank You, Gentlemen!

John Paul was very good and the 80,000 mile service was only what was needed on the vehicle... No add-ons or work that did not need to be done.