Average Score (217 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

217 Ratings

4.7 Average

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  • Richard H.08-22-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    The experience at the Palatine volkswagon was Fantastic and Patrick was awesome! The service was awesome. I would definitely buy a car there again.

  • Bob H.08-21-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    The team over at VW of Palatine was very helpful taking care of a recent recall. The work was completed sooner than expected, their communication was excellent, and they even provided a loaner. They made the experience very easy.

  • James K.08-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Mike in service is great to work with. Knowledgeable and friendly.

  • Michael S.08-20-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Aaron A.08-20-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    the team did a great job and made me feel really confident that I made the right decision to go with a VW (again)

  • Daniel R.08-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Allen G.08-09-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    They did not try to sell add ons!

  • Tom K.08-08-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

  • Robin B.08-01-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

  • Kurt B.07-31-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Our sales representative Rob was very helpful and understood our request for us not to be pressured. Patrick the GM couldn’t have been more helpful than he was.