Average Score (217 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

217 Ratings

4.7 Average

Models
Types of Survey
Filter by
  • Michael S.09-09-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Kenneth B.09-08-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

  • Keri H.09-07-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Everyone was so pleasant and the service was quick.

  • Marcin P.09-07-2025

    TYPE:SalesMODEL:Golf RYEAR:2025

  • Thomas A.09-04-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    Past relationship with the dealership. I have always enjoyed working at the dealership while my car was being serviced. The service advisors have always been responsive over the past 20 years. I contacted Kyle Werk from an email broadcasting the sale, and he arranged for Lorenzo Monteleone, Sales Associate, to pick me up at the Palatine Metra station on Thursday August 28. By the time Lorenzo and I arrive at Werk, Lorenzo had already qualified me for the type of Jetta that would suit me, and we had seleted a car selected in 10 minutes. Lorenzo utilized his time wisely and minimized the purchase of a vehicle at Werk. From start to finish, I was in the vehicle returning to the city within 3 hours after selecting a car.

  • Norman A.09-02-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Friendly and professional service writer. Work completed as promised. Clean waiting area.

  • David B.09-01-2025

    TYPE:ServiceMODEL:ArteonYEAR:2020

    Well I was told that buying tires that I have roadside assistance, but was given no directions for how to access or use the service. I will be calling before my next trip for info on this.

  • Mike C.09-01-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

  • Jason L.08-27-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    My salesman Brock was great but the rest of the experience was horrible. The new car I purchased has issues with the moon roof and after having the car home for 2 (it had under 300 miles on it) days it broke. 4 weeks later I was finally able to pick up the car as it was supposed to be fixed but as I drove away I found the sun shade hanging down and it was not fixed. After going right back to the dealer both he Sales and Service managers told me they would personally oversee that it was fixed and they would keep me updated... 2 weeks later I did not receive a single call, text or any communication as to what was going on. I had to followup again with the dealership and only then did we start to inmate a plan to make things right. In the end I had to return the car, purchase a new one. While this was a big inconvenience I felt this was making things right but when I went back in to sign the paperwork it was wrong! The finance person was telling me I needed to put $4-$5k down just to have the same payments as the original car!!! Turns out there was an inadvertent "error" in the paperwork where they claimed they mistakenly read a 4 for a 9 somewhere and that inflated the totals. I get that things happen but after everything that went wrong with the car the least the leadership could have done is make sure my paperwork was right (I couldn't make it in until after 6:30 and the sales manager had already left for the day) instead of having me argue with the finance manager just to have him leave the room, call Patrick and come back and tell me that I was correct. This was the most unprofessional experience I have ever been through.

  • Joe Z.08-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Didn’t get synthetic oil. Wasn’t told getting regular oil. Would have paid extra for synthetic oil.

See What Your Palatine, IL Neighbors Say About Our Award-Winning Service

At Volkswagen of Palatine, our reputation is built on the shared experiences of our satisfied customers. 

We believe that transparency is the cornerstone of a trustworthy dealership, which is why we proudly showcase our comprehensive customer feedback for all to see. With an unwavering commitment to Expertise, Experience, and Trustworthiness, we provide a platform for our clients to share their honest journeys, whether they are purchasing a new Volkswagen Atlas or visiting us for a routine oil change and maintenance. These authentic reviews reflect our dedication to providing a "people-first" experience that consistently prioritizes your needs over any sales quota, ensuring your complete satisfaction with every visit.

Reading through our latest testimonials, you will notice a recurring theme of professionalism, technical expertise, and a no-pressure environment. We understand that buying a vehicle is a significant financial decision, and we leverage these real-world insights to continuously refine our processes. Whether you are a first-time buyer or a lifelong Volkswagen enthusiast, our reviews offer a glimpse into the high standards we maintain across every department. If you are ready to find your next vehicle, we invite you to browse new Volkswagen inventory for sale in Palatine, IL, and see the quality our customers rave about.

Dedicated to Excellence in Sales and Service

Our sales team in Palatine, IL, is celebrated for making the car-buying journey seamless and enjoyable. We provide modern tools to empower your decision-making from the comfort of your home. To begin your journey, you can apply for financing online to receive personalized loan or lease options that fit your budget. By securing pre-approval, you can shop with confidence, knowing exactly what to expect when you arrive at our Palatine showroom.

The praise doesn't stop at the point of sale. Our state-of-the-art service center at Volkswagen of Palatine is staffed by factory-trained technicians who treat every vehicle with the precision it deserves. Our customers frequently highlight our efficient turnaround times and clear communication regarding maintenance needs. To experience this top-tier care for yourself, you can easily schedule service online for everything from brake inspections to transmission repairs. We use only genuine OEM parts to ensure your Volkswagen car or SUV continues to perform at its peak.

Join the Volkswagen of Palatine Family

We are more than just a dealership; we are a part of the local community. We encourage you to value your trade to see how much your current vehicle can contribute toward a new or certified pre-owned vehicle. Our trade-in process is designed to be fair and transparent, mirroring the honesty found in our customer reviews.

We invite you to visit us today at 1951 N. Rand Road in Palatine, Illinois, just a short drive from Arlington Heights and Chicago, IL, to personally experience the "Better Way" to buy, finance, and service a new or used vehicle. Whether your heart is set on a fuel-efficient Volkswagen Jetta or a versatile Volkswagen Tiguan SUV, our dedicated team at Volkswagen of Palatine is ready to provide the five-star service and exceptional value you truly deserve. Come see why we consistently remain a top-rated destination for satisfied Volkswagen drivers from across the entire area.