Average Score (230 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

230 Ratings

4.7 Average

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  • Wendy J.12-03-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

  • Christian G.12-02-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    The he staff here are greeting you with a warm welcome and go above and beyond for their customers. Maryann was great to work with and arranged a shuttle for me to get back home while they worked on my vehicle.

  • Holger M.11-30-2024

    TYPE:ServiceMODEL:JettaYEAR:2024

    I was able to get in and out in a little over an hour but I had to schedule another service call to deal with a problem that the technician wasn't deal with. When I made the original appointment, I tried to get a loaner vehicle so I could leave my car for a more thorough examination but I wasn't allowed to do that. Instead, I was told to bring it in, they would look at it and, if necessary, if the problem couldn't be solved, make another appointment. While I didn't want to do it this way, I had to go along with it and now, what should have been solved in one appointment, is taking me two appointments...and there's no guarantee the problem will be solved.

  • Kurt C.11-30-2024

    TYPE:ServiceMODEL:PassatYEAR:2021

    Always prompt, clear, and efficient.

  • Jasmin C.11-29-2024

    TYPE:ServiceMODEL:TaosYEAR:2023

    The staff was kind and prompt. Mike was very communicative and clear about what was happening with my vehicle.

  • Hannah W.11-28-2024

    TYPE:ServiceMODEL:TaosYEAR:2022

    Excellent service and communication

  • Joseph D.11-28-2024

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Reyna M.11-26-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

  • Greg H.11-25-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

  • Steve F.11-25-2024

    TYPE:ServiceMODEL:BeetleYEAR:2018

    STILL LOOKING FOR THE FIVE STAR