Average Score (229 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

229 Ratings

4.7 Average

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  • Emory K.02-23-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    VW of Palatine had the most competitive prices and promotions, easily searchable on their website through intuitive and responsive web filters, with great deals on well-equipped inventory that got our feet in the door in the first place, and the warm reception from all of the staff maintained our interest throughout the selection and buying and signing process.

  • Christian G.02-22-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    Mike, Chris, Mark, and MaryAnn are great people to work with and Wag Volkswagen is a great dealership to do business with. They have an all new dealsership with a new service center. I get all my service done here and it’s done right!

  • Joshua C.02-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Erik C.02-20-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Marta P.02-16-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Great service

  • Elizabeth R.02-12-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

    Everything was great. Place was clean, people were friendly and Rob our sales associate was great.

  • Todd G.02-10-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Great customer service!

  • Deanna R.02-08-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    They did not clean car and pushed brakes when I know not needed. Sad

  • Ulises R.02-08-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    I chose this rating because I was not bothered with being recommended on getting a tire rotation or anything extra that I did not visit here for.

  • James K.02-07-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018