TYPE:ServiceMODEL:TiguanYEAR:2023
Average Score (229 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Professional and friendly staff. Work explained and completed as promised.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2022
TYPE:ServiceMODEL:JettaYEAR:2024
No good service and responsibility, within a month i went thrice for the airbag issue which is life threatening and still it’s happening again and again and they cant even find whats the issue is. Worst experience ever
TYPE:ServiceMODEL:TiguanYEAR:2022
All repairs made under warranty and loaner car was available everything explained in full
TYPE:ServiceMODEL:JettaYEAR:2024
I had my car serviced recently. When I went to pick it up, the staff walked me through the garage. However, when they handed me the keys, I ended up searching for my car on my own. It was a frustrating experience due to the poor service.
TYPE:SalesMODEL:AtlasYEAR:2025
Great service and attention
TYPE:ServiceMODEL:PassatYEAR:2020
Primarily, everything was handled very professionally and what a person should experience from any service department.
TYPE:SalesMODEL:JettaYEAR:2025
I had a very great experience paying in full for my 2015 Jetta. I only wish they had told me that even though I brought a Cashier's check for the full amount from Chase Bank, that I was still not to be trusted completely. The finance department still had me go through a credit check. If I knew this was going to happen, I would have just brought $25,000-ish in CASH. Then I would have not had to go through this. Otherwise, everything else was great. Salesman Erik made the rest of the process seamless. Thanks Erik!!!