Average Score (217 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

217 Ratings

4.7 Average

Models
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  • Olivia S.07-04-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

  • Nils M.07-03-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2018

  • Klaus V.06-30-2025

    TYPE:SalesMODEL:TaosYEAR:2024

  • Edwin P.06-28-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    The service was for the "urgent" door handle recall which had been issued by VW last year and for which no parts were available at the time, and for a software recall. My complaints: 1) I had to keep calling my dealer back to see if and when the parts were in stock with no meaningful communication the other way from them 2) After finally scheduling the service, I was called back to reschedule the appointment because the only technician who could do it was going on vacation 3) The software update could not be downloaded, then failed to install and the dealer had to keep my car for 3 extra days 4) The dealer did not call me on day 2 or 3 and I had to call each day for an update 5) I was given a loaner, a large gas-guzzling Atlas which was fine, but not really So, all told this was not a good experience, both on the dealer side and on the VW corporate side.

  • Dimitar B.06-17-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

  • Raymond T.06-15-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    Timely communication and follow through on repairs

  • David B.06-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Always great service at WAG VW Palatine!

  • Stacey D.06-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

  • Jose Rene S.06-09-2025

    TYPE:ServiceMODEL:JettaYEAR:2018

    SUPER FAST SERVICE, AMAZING CUSTOMER EXPERIENCE.

  • Felix M.06-07-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    My purchase experience was very positive and smooth. They answered all my questions and concerns about the leasing process.

See What Your Palatine, IL Neighbors Say About Our Award-Winning Service

At Volkswagen of Palatine, our reputation is built on the shared experiences of our satisfied customers. 

We believe that transparency is the cornerstone of a trustworthy dealership, which is why we proudly showcase our comprehensive customer feedback for all to see. With an unwavering commitment to Expertise, Experience, and Trustworthiness, we provide a platform for our clients to share their honest journeys, whether they are purchasing a new Volkswagen Atlas or visiting us for a routine oil change and maintenance. These authentic reviews reflect our dedication to providing a "people-first" experience that consistently prioritizes your needs over any sales quota, ensuring your complete satisfaction with every visit.

Reading through our latest testimonials, you will notice a recurring theme of professionalism, technical expertise, and a no-pressure environment. We understand that buying a vehicle is a significant financial decision, and we leverage these real-world insights to continuously refine our processes. Whether you are a first-time buyer or a lifelong Volkswagen enthusiast, our reviews offer a glimpse into the high standards we maintain across every department. If you are ready to find your next vehicle, we invite you to browse new Volkswagen inventory for sale in Palatine, IL, and see the quality our customers rave about.

Dedicated to Excellence in Sales and Service

Our sales team in Palatine, IL, is celebrated for making the car-buying journey seamless and enjoyable. We provide modern tools to empower your decision-making from the comfort of your home. To begin your journey, you can apply for financing online to receive personalized loan or lease options that fit your budget. By securing pre-approval, you can shop with confidence, knowing exactly what to expect when you arrive at our Palatine showroom.

The praise doesn't stop at the point of sale. Our state-of-the-art service center at Volkswagen of Palatine is staffed by factory-trained technicians who treat every vehicle with the precision it deserves. Our customers frequently highlight our efficient turnaround times and clear communication regarding maintenance needs. To experience this top-tier care for yourself, you can easily schedule service online for everything from brake inspections to transmission repairs. We use only genuine OEM parts to ensure your Volkswagen car or SUV continues to perform at its peak.

Join the Volkswagen of Palatine Family

We are more than just a dealership; we are a part of the local community. We encourage you to value your trade to see how much your current vehicle can contribute toward a new or certified pre-owned vehicle. Our trade-in process is designed to be fair and transparent, mirroring the honesty found in our customer reviews.

We invite you to visit us today at 1951 N. Rand Road in Palatine, Illinois, just a short drive from Arlington Heights and Chicago, IL, to personally experience the "Better Way" to buy, finance, and service a new or used vehicle. Whether your heart is set on a fuel-efficient Volkswagen Jetta or a versatile Volkswagen Tiguan SUV, our dedicated team at Volkswagen of Palatine is ready to provide the five-star service and exceptional value you truly deserve. Come see why we consistently remain a top-rated destination for satisfied Volkswagen drivers from across the entire area.