Average Score (217 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

217 Ratings

4.7 Average

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  • Mary G.12-17-2024

    TYPE:ServiceMODEL:TaosYEAR:2024

    I was able to make a service appointment (oil change) for the next day, and also had to have a tire ordered. When the tire arrived, Maryann and the team managed to work me in for the installation so I could travel that evening.

  • Richard H.12-17-2024

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Adriana L.12-15-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

    I like the way how they take care of customers.

  • Craig N.12-12-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    I’ve always been treated with respect and kindness at this place. As long as I own this car I will continue to come here for service

  • Stepan S.12-11-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    I am very disappointed with my recent service experience. Despite paying a significant amount for a transmission fluid replacement, I was not provided with clear documentation or video evidence of the procedure, as promised by your staff. Additionally, no explanation was given regarding whether key components like the fine filter were replaced, which is critical for an effective service. Furthermore, my concern regarding persistent squeaking noises from the suspension was dismissed as ‘normal wear and tear.’ This explanation seems inaccurate, as the problem persists and clearly impacts the driving experience. It feels as though the team did not allocate sufficient time or resources to thoroughly investigate or resolve the issue. Unfortunately, I left your service center with no resolution and little confidence in the quality of the work performed. I expected much better from your dealership and hope you will address these shortcomings in the future.

  • Donald S.12-07-2024

    TYPE:ServiceMODEL:PassatYEAR:2018

    The service took a little longer than anticipated.

  • Joe T.12-07-2024

    TYPE:ServiceMODEL:Golf RYEAR:2018

  • Olga O.12-06-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

    It was easy to schedule the appointment and the appointment was hassle-free.

  • Thomas K.12-05-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    Great price, great service, wow

  • Colin L.12-05-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Team got me in and out efficiently, and took care of a low battery in my remote key for me!

See What Your Palatine, IL Neighbors Say About Our Award-Winning Service

At Volkswagen of Palatine, our reputation is built on the shared experiences of our satisfied customers. 

We believe that transparency is the cornerstone of a trustworthy dealership, which is why we proudly showcase our comprehensive customer feedback for all to see. With an unwavering commitment to Expertise, Experience, and Trustworthiness, we provide a platform for our clients to share their honest journeys, whether they are purchasing a new Volkswagen Atlas or visiting us for a routine oil change and maintenance. These authentic reviews reflect our dedication to providing a "people-first" experience that consistently prioritizes your needs over any sales quota, ensuring your complete satisfaction with every visit.

Reading through our latest testimonials, you will notice a recurring theme of professionalism, technical expertise, and a no-pressure environment. We understand that buying a vehicle is a significant financial decision, and we leverage these real-world insights to continuously refine our processes. Whether you are a first-time buyer or a lifelong Volkswagen enthusiast, our reviews offer a glimpse into the high standards we maintain across every department. If you are ready to find your next vehicle, we invite you to browse new Volkswagen inventory for sale in Palatine, IL, and see the quality our customers rave about.

Dedicated to Excellence in Sales and Service

Our sales team in Palatine, IL, is celebrated for making the car-buying journey seamless and enjoyable. We provide modern tools to empower your decision-making from the comfort of your home. To begin your journey, you can apply for financing online to receive personalized loan or lease options that fit your budget. By securing pre-approval, you can shop with confidence, knowing exactly what to expect when you arrive at our Palatine showroom.

The praise doesn't stop at the point of sale. Our state-of-the-art service center at Volkswagen of Palatine is staffed by factory-trained technicians who treat every vehicle with the precision it deserves. Our customers frequently highlight our efficient turnaround times and clear communication regarding maintenance needs. To experience this top-tier care for yourself, you can easily schedule service online for everything from brake inspections to transmission repairs. We use only genuine OEM parts to ensure your Volkswagen car or SUV continues to perform at its peak.

Join the Volkswagen of Palatine Family

We are more than just a dealership; we are a part of the local community. We encourage you to value your trade to see how much your current vehicle can contribute toward a new or certified pre-owned vehicle. Our trade-in process is designed to be fair and transparent, mirroring the honesty found in our customer reviews.

We invite you to visit us today at 1951 N. Rand Road in Palatine, Illinois, just a short drive from Arlington Heights and Chicago, IL, to personally experience the "Better Way" to buy, finance, and service a new or used vehicle. Whether your heart is set on a fuel-efficient Volkswagen Jetta or a versatile Volkswagen Tiguan SUV, our dedicated team at Volkswagen of Palatine is ready to provide the five-star service and exceptional value you truly deserve. Come see why we consistently remain a top-rated destination for satisfied Volkswagen drivers from across the entire area.