Average Score (217 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

217 Ratings

4.7 Average

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  • Igor S.01-07-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    My experience with VW dealerships in Brazil was quite different. Here in the US, it's efficient and straightforward – get in, get the maintenance done, get out. I appreciate that directness, it's certainly the American way. However, coming from Brazil, I'm used to a more personalized approach. Simple things like a car wash or a conversation about the car beyond the immediate maintenance would make a big difference. In Brazil, a routine maintenance visit felt like an event. Dealerships fostered a sense of appreciation, making you feel genuinely welcome. They encouraged interaction, offering opportunities to observe the maintenance process and even speak with the mechanics directly. It felt like they knew you were coming and were prepared for your visit. This created a much more positive experience, especially for car enthusiasts like myself. While I understand the American emphasis on speed and efficiency, my previous experiences with VW led me to expect a more personal touch.

  • Bari C.01-06-2025

    TYPE:SalesMODEL:TaosYEAR:2024

    We were greeted at the door by Kyle upon arrival. He introduced himself as an owner and explained what we should expect from the dealership experience. This was a warm welcome after we had walked out of Mazda next door because of terrible customer service. We were then introduced to Adriana who was patient, professional, and overall fantastic. We were not necessarily ready to buy a car that day, but because of the exceptional customer service and ease of negotiation, we pulled the trigger.

  • Kristen S.01-06-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Devin L.01-04-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2020

    Service was good, however, my problem is still not fixed. I am frustrated with VW.

  • James K.01-04-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Mary M.01-02-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Service Advisor did not greet me. Not very friendly or cordial. Was not familiar with my service contract which included oil change and tire rotation. Tried to charge me for this service. Did not address my complaint regarding footwell lighting not working.

  • John K.01-02-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    fast and polite service.

  • Amy O.12-31-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

  • Thomas K.12-30-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Making an appointment was easy. Service was done quickly and very well

  • David B.12-19-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    Friendly, informative, caring team who were able to put together a great deal on our new Tiguan.

See What Your Palatine, IL Neighbors Say About Our Award-Winning Service

At Volkswagen of Palatine, our reputation is built on the shared experiences of our satisfied customers. 

We believe that transparency is the cornerstone of a trustworthy dealership, which is why we proudly showcase our comprehensive customer feedback for all to see. With an unwavering commitment to Expertise, Experience, and Trustworthiness, we provide a platform for our clients to share their honest journeys, whether they are purchasing a new Volkswagen Atlas or visiting us for a routine oil change and maintenance. These authentic reviews reflect our dedication to providing a "people-first" experience that consistently prioritizes your needs over any sales quota, ensuring your complete satisfaction with every visit.

Reading through our latest testimonials, you will notice a recurring theme of professionalism, technical expertise, and a no-pressure environment. We understand that buying a vehicle is a significant financial decision, and we leverage these real-world insights to continuously refine our processes. Whether you are a first-time buyer or a lifelong Volkswagen enthusiast, our reviews offer a glimpse into the high standards we maintain across every department. If you are ready to find your next vehicle, we invite you to browse new Volkswagen inventory for sale in Palatine, IL, and see the quality our customers rave about.

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Our sales team in Palatine, IL, is celebrated for making the car-buying journey seamless and enjoyable. We provide modern tools to empower your decision-making from the comfort of your home. To begin your journey, you can apply for financing online to receive personalized loan or lease options that fit your budget. By securing pre-approval, you can shop with confidence, knowing exactly what to expect when you arrive at our Palatine showroom.

The praise doesn't stop at the point of sale. Our state-of-the-art service center at Volkswagen of Palatine is staffed by factory-trained technicians who treat every vehicle with the precision it deserves. Our customers frequently highlight our efficient turnaround times and clear communication regarding maintenance needs. To experience this top-tier care for yourself, you can easily schedule service online for everything from brake inspections to transmission repairs. We use only genuine OEM parts to ensure your Volkswagen car or SUV continues to perform at its peak.

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We are more than just a dealership; we are a part of the local community. We encourage you to value your trade to see how much your current vehicle can contribute toward a new or certified pre-owned vehicle. Our trade-in process is designed to be fair and transparent, mirroring the honesty found in our customer reviews.

We invite you to visit us today at 1951 N. Rand Road in Palatine, Illinois, just a short drive from Arlington Heights and Chicago, IL, to personally experience the "Better Way" to buy, finance, and service a new or used vehicle. Whether your heart is set on a fuel-efficient Volkswagen Jetta or a versatile Volkswagen Tiguan SUV, our dedicated team at Volkswagen of Palatine is ready to provide the five-star service and exceptional value you truly deserve. Come see why we consistently remain a top-rated destination for satisfied Volkswagen drivers from across the entire area.